Terms & Conditions

Age Restrictions

You must be aged 18 or older to buy alcohol. By placing an order with us online you are confirming you are aged 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK.

If you are buying alcohol for someone else the recipient must also be aged 18 or older. Deliveries must be signed for by a person aged 18 or older.

Please drink responsibly.

 

Shipping

We currently only offer standard shipping, which usually means you will receive your order within 5-7 days of purchase. dependent on stock availability, there may be some slight delays which we will notify you of and offer you a refund or exchange if you prefer.

If you select collect from store, your order will be ready to collect from our Sunderland store within 24 hours typically, but please wait for your confirmation email stating your order is ready for collection so as to avoid any issues. our Address is:

Port Bierhaus w/ Port Independent, Unit 4 St Thomas Street, Sunderland, Tyne & Wear, Sr1 1QD.

If you need any help with directions or need to contact us, feel free to email gerard@portindependent.co.uk or call us on 0191 4477840

 

Returns

We give you a full 14 days from the day you receive your order to contact us to arrange a return. Original delivery charges are non-refundable if your order is returned except in cases where there is an issue with the order, e.g. damaged or faulty goods, delays in delivery etc. please contact gerard@portindependent.co.uk for more info.

It is the customer's responsibility to make sure the items are return safely and in the original condition which they were received in. Please retain a proof of postage and choose a postal method that is secure. Once the items are received we will process your refund the same day.